Does My Business Need An Auto Attendant?

Portrait of young business woman using landline phone and computer at desk in office who may need the help of an auto attendant | VoIP for Business

If you’ve ever called a company and been greeted by a recorded message instead of a human being, you’ve experienced an auto attendant. There are many different options, but all serve the same basic purpose of answering and routing calls without the need for a human operator.

So, does your business need an auto-attendant? That depends on a number of factors. Below, we explore the pros and cons of auto-attendants and how to set one up to help you make the best decision for your business.


What Is An Auto Attendant?

An auto attendant is a phone system feature that answers and routes inbound calls. It gives callers the option to be transferred to a specific extension or department, or to hear recorded information about your business.


The Pros and Cons of Auto Attendants

Auto attendants can be extremely helpful for managing a large volume of phone calls. If you have a high volume of calls, an auto attendant will be a valuable addition to your business.  That said, some businesses may not be able to absorb the cost of setting up and maintaining an auto attendant, or they may not generate enough business to offset these costs.


How to Choose An Auto-Attendant For Your Business

Choosing the right auto-attendant for your business is a critical decision. You need to consider your business needs and the needs of your callers, along with the following factors:



Auto-attendants can range in price from a few hundred dollars to several thousand dollars. Get quotes from several vendors to ensure you are getting the best price.



Some auto-attendants come with basic features like call forwarding and voicemail, while others have more advanced features like caller ID, call recording, and call groups. Choose an auto-attendant that has the features you need.



Consider how easily an auto-attendant can be scaled up or down as your business grows or downsizes.



Make sure the auto-attendant you choose is compatible with your existing phone system. Otherwise, you may need to purchase new hardware or software to make it work properly.

Once you have considered all of these factors, you will be able to make an informed decision about which auto-attendant is right for your business.


If you’re wondering whether or not your business needs an auto-attendant, the answer is that it depends on several factors, like the size of your company and how many calls you receive on a daily basis. An auto-attendant can be a great way to save time and ensure that each caller is directed to the right person or department.



Phone Store Depot Logo

Phone Store Depot offers a wide range of VoIP and corporate communication solutions, including auto-attendant features and capabilities.

We can help you choose the right solutions for your needs and budget, and we’ll provide all the support you need to get the most out of your investment.

Contact us today to learn more or to get a free quote for your business.

Phone Store Depot is an Allworx Authorized Dealer